Data Privacy & Security

Jili365 Privacy Policy — How We Protect Your Personal Data

Your personal information matters to us. This Privacy Policy explains exactly what data jili365 collects from Philippine players, why we collect it, how it is used and protected, and what rights you have under Philippine law. Plain language — no legal runaround.

Last updated: January 2025 Governed by RA 10173 English (en-PH)
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This Privacy Policy applies to all personal data collected by Jili365 ("we," "us," "our") through the website jili365.my and all associated services. It is written in plain English for Filipino players and complies with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

1

About This Privacy Policy

Jili365 takes your privacy seriously. When you register an account, make a deposit, or place a bet on jili365, you share personal information with us. This document explains what that information is, what we do with it, who we share it with, how long we keep it, and how we protect it.

This policy applies to all jili365 products and services — live casino, card games, fishing games, bingo, color game, sports betting, and the referral programme. It covers information collected through the website, any jili365 mobile interface, customer support interactions, and promotional communications.

By registering a jili365 account, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described here. If you do not agree, you should not register or continue using jili365 services.

Data Controller: Jili365 is the data controller for all personal information collected through jili365.my. Questions about data processing can be directed to our Data Protection Officer at privacy@jili365.my.


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What Personal Data We Collect

Jili365 collects the minimum amount of personal data necessary to operate the platform safely, process payments, and comply with regulatory requirements. The categories of data we collect are described below.

CategoryExamplesRequired?
Identity dataFull legal name, date of birth, government-issued ID numberYes — account verification
Contact dataMobile number, email addressYes — account registration
Financial dataGCash number, bank account or card details (processed by payment partners)Yes — deposits and withdrawals
Transaction dataDeposit history, withdrawal history, bet history, game resultsAuto-collected
Technical dataIP address, device type, browser version, operating systemAuto-collected
Usage dataPages visited, session duration, game preferences, feature interactionsAuto-collected
Communication dataSupport chat logs, email correspondence, complaintsWhen you contact us

Jili365 does not collect sensitive personal information such as biometric data, religious affiliation, political opinion, or health information unless specifically required for a regulatory compliance process, in which case we will inform you clearly at the point of collection.


3

How We Collect Your Data

Jili365 collects personal data through the following channels:

  • Direct input: Information you provide when registering a jili365 account, completing identity verification, making deposits, requesting withdrawals, or contacting support.
  • Automated collection: Technical and usage data collected automatically when you browse jili365.my or use any jili365 service. This includes data gathered through cookies, server logs, and analytics tools.
  • Payment providers: When you transact through GCash, Maya, BDO, BPI, UnionBank, or other payment partners, those providers share transaction confirmation data with jili365 to credit your account or process your withdrawal.
  • Identity verification services: If you are required to verify your identity, we work with third-party verification providers who confirm the authenticity of documents you submit. These providers return a verification result to jili365 — we do not receive or store copies of your ID documents beyond what is required by regulatory obligations.
  • Referral programme: If another jili365 player refers you, we receive your contact information as provided in the referral process.

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Why We Use Your Personal Data

Jili365 uses your personal data only for the purposes listed below. We do not use it for anything beyond what is stated here without first informing you and, where required, obtaining your separate consent.

  • Account management: To create, maintain, and secure your jili365 account, process login requests, and manage account settings.
  • Payment processing: To process deposits and withdrawals, reconcile transactions, and maintain accurate financial records for your account.
  • Identity verification: To verify that you meet jili365's eligibility requirements, including age verification (21+) and identity checks required under anti-money laundering regulations.
  • Game and betting operations: To record bets, settle outcomes, calculate winnings, and maintain the fairness and integrity of all games on the jili365 platform.
  • Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact the jili365 support team.
  • Fraud and security: To detect, investigate, and prevent fraudulent activity, account takeovers, money laundering, and other illegal or prohibited behaviour on the platform.
  • Responsible gaming: To monitor usage patterns that may indicate problem gambling and to apply responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion as requested or as required by policy.
  • Legal and regulatory compliance: To fulfil obligations under Philippine law, including reporting requirements applicable to licensed gaming operations.
  • Marketing communications: To send you promotional offers, bonus notifications, and news about jili365 — only where you have opted in to receive such communications. You may opt out at any time.
  • Platform improvement: To analyse usage patterns and improve the jili365 experience, including mobile performance, game selection, and payment flows.

5

Legal Basis for Processing

Under the Data Privacy Act of 2012, jili365 processes your personal data on one or more of the following legal bases:

  • Consent: For marketing communications and optional data uses where you have actively opted in. You may withdraw consent at any time without affecting the lawfulness of processing that occurred before withdrawal.
  • Contractual necessity: Processing required to perform the contract between you and jili365 — including account management, payment processing, and game operations.
  • Legal obligation: Processing required to comply with Philippine law, including anti-money laundering regulations, tax reporting obligations, and regulatory requirements applicable to licensed gaming operators.
  • Legitimate interests: Processing necessary for jili365's legitimate business interests — such as fraud prevention, platform security, and responsible gaming monitoring — where those interests are not overridden by your rights and interests.

6

Sharing Your Personal Data

Jili365 does not sell your personal data to third parties. Period. We share your data only in the following circumstances and only with parties who are contractually bound to protect it:

  • Payment service providers: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet operators, BDO, BPI, UnionBank, and Visa/Mastercard processing networks — only the data necessary to process your specific transaction.
  • Identity verification providers: Third-party KYC (Know Your Customer) services engaged by jili365 to verify player identity and age in accordance with regulatory requirements.
  • Game content providers: Where live casino streams or game engines are operated by a third-party studio, that provider receives the minimum data necessary to display your account balance and record your bet — typically an anonymised player ID rather than your full personal details.
  • Regulatory and law enforcement bodies: Philippine gaming regulators, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and law enforcement agencies — when required to do so by law or valid legal process.
  • IT and infrastructure providers: Cloud hosting and security service providers who process data on jili365's behalf under strict data processing agreements that prohibit independent use of your data.

Important: Jili365 never shares your full financial credentials — card numbers, full bank account numbers, GCash PINs — with any third party. Payment transactions are processed directly through the relevant payment network's secure infrastructure.


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Cookies and Tracking Technologies

Jili365 uses cookies and similar tracking technologies to operate the platform, improve performance, and understand how players use the site. A cookie is a small text file placed on your device when you visit jili365.my. Here is how we use them:

  • Essential cookies: Required for the platform to function — maintaining your logged-in session, remembering language preferences, and enabling the betting interface. These cannot be disabled without breaking core functionality.
  • Analytics cookies: Used to understand aggregate usage patterns — which pages are visited most, how players navigate the lobby, and where friction occurs in the payment flow. This data is anonymous and used only for platform improvement.
  • Security cookies: Support fraud detection by detecting anomalous session behaviour and login patterns that may indicate unauthorised account access.
  • Preference cookies: Remember your display preferences, such as table limits last used or game category last visited, so jili365 loads faster and feels more personalised on return visits.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using jili365, though some personalisation features may be affected. Essential cookies cannot be turned off as they are integral to platform security and operation.


8

Data Retention

Jili365 retains your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by Philippine law. General retention periods are as follows:

  • Account data: Retained for the lifetime of your jili365 account plus five (5) years after account closure, in line with regulatory requirements for gaming records.
  • Transaction and betting records: Retained for a minimum of five (5) years after each transaction, as required by anti-money laundering regulations applicable to Philippine gaming operators.
  • Identity verification records: Retained for the period required by the applicable regulatory framework — typically five (5) years from the date of verification or account closure, whichever is later.
  • Customer support communications: Retained for three (3) years after the resolution of each case.
  • Marketing data: Retained until you withdraw consent or opt out of communications, after which it is deleted within thirty (30) days.

When the retention period for a category of data expires and there is no legal reason to retain it further, jili365 deletes or permanently anonymises that data. Anonymised data — which cannot be traced back to any individual — may be retained indefinitely for statistical purposes.


9

Security Measures

Protecting your personal data is a genuine operational priority at jili365, not just a compliance checkbox. We implement the following security measures across the platform:

  • Transport Layer Security (TLS/SSL): All data transmitted between your device and jili365.my is encrypted using current industry-standard TLS protocols. Look for the padlock in your browser's address bar.
  • Data encryption at rest: Sensitive data stored in jili365 systems — including personal identifiers and payment references — is encrypted in storage.
  • Access controls: Strict role-based access controls limit which jili365 staff can access personal data. Access is logged and regularly audited.
  • Two-factor authentication: Available for your jili365 account and strongly recommended. Enabling 2FA significantly reduces the risk of unauthorised access even if your password is compromised.
  • Intrusion detection and monitoring: Jili365 systems are monitored around the clock for unusual activity. Anomalous access patterns trigger automated alerts for security review.
  • Regular security assessments: Jili365 conducts periodic security reviews and testing of platform infrastructure to identify and address vulnerabilities before they can be exploited.

Your role in security: Jili365's technical measures protect data in transit and at rest, but account security also depends on you. Use a strong, unique password for your jili365 account, enable 2FA, and never share your login credentials with anyone — including people claiming to be jili365 staff.


10

Your Rights Under the Data Privacy Act

As a jili365 player based in the Philippines, you have the following rights over your personal data under the Data Privacy Act of 2012 (RA 10173). You can exercise any of these rights by contacting our Data Protection Officer at privacy@jili365.my.

You have the right to request a copy of the personal data jili365 holds about you. We will provide this in a commonly used electronic format within fifteen (15) business days of a verified request. This includes your account data, transaction history, and communications records.

If any personal data jili365 holds about you is inaccurate or incomplete, you have the right to request correction. Where the data is factual (name, date of birth), we will ask for supporting documentation before making changes to ensure the integrity of our records.

You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for continued processing. Note that we are legally required to retain certain records — including transaction and identity verification data — for periods specified by Philippine regulatory requirements, so not all data can be deleted on request.

You may object to jili365 processing your personal data for direct marketing at any time. You may also object to processing carried out on the basis of legitimate interests, though jili365 may be able to demonstrate compelling grounds to continue where required for platform security or legal compliance.

Where jili365 processes your data on the basis of consent or contract, and the processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format — or to request that we transmit it directly to another controller where technically feasible.

If you believe jili365 has processed your personal data in violation of the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. We encourage you to contact our Data Protection Officer first so we have the opportunity to address your concern directly before escalation.

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Children's Privacy

Jili365 is strictly restricted to players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we discover that a jili365 account belongs to a person under this age, we will immediately close the account, void any balances, and delete all associated personal data except where retention is required by regulatory obligation.

If you believe that a person under 21 has registered a jili365 account, please contact us immediately at privacy@jili365.my so we can investigate and take appropriate action.


12

Third-Party Links

The jili365 platform does not contain links to external websites in its standard interface. However, if jili365 promotional communications ever contain a reference to a third-party resource, please be aware that jili365's Privacy Policy does not govern third-party sites. We are not responsible for the privacy practices, content, or security of any site we do not operate. Review the privacy policy of any third-party site before providing personal information to it.


13

Changes to This Privacy Policy

Jili365 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When we make material changes, we will notify registered players by displaying a notification at login, sending a message to your registered contact, or prominently updating the "Last updated" date at the top of this page.

Continued use of jili365 after the effective date of an updated Privacy Policy constitutes acceptance of the new version. If you disagree with any changes, please contact support to close your account before the changes take effect.


14

Contact Us and Data Protection Officer

For any question, request, or concern related to your personal data and how jili365 processes it, please reach our Data Protection Officer (DPO) through the following channels:

  • Email: privacy@jili365.my
  • General support: support@jili365.my
  • Live Chat: Available 24/7 within your logged-in jili365 account

When submitting a data rights request, please include your registered mobile number or email address for identity verification purposes. Jili365 will respond to all data privacy requests within fifteen (15) business days. Complex requests that require additional investigation may take longer, and we will inform you of the extended timeline if this applies to your case.

This Privacy Policy was last reviewed and updated in January 2025. The version displayed on this page is the current version in force for all jili365 accounts.

How Jili365 Keeps Your Data Safe

Privacy is not a legal formality for jili365 — it's an active practice built into how the platform operates. Here are the six pillars of our data protection approach.

End-to-End Encryption

Every piece of data travelling between your device and jili365.my is protected by TLS encryption. Data stored on jili365 servers uses encryption at rest, so even a server breach cannot expose your readable personal information.

No Data Selling — Ever

Jili365 does not sell, rent, or trade your personal information to advertisers, data brokers, or any third party for commercial purposes. Your data stays within jili365 and its tightly contracted service providers.

Dedicated Data Protection Officer

Jili365 has a designated DPO responsible for overseeing all data privacy matters, handling player rights requests, and ensuring ongoing compliance with the Philippine Data Privacy Act of 2012.

RA 10173 Compliance

Everything jili365 does with your personal data is governed by the Data Privacy Act of 2012 and its IRR. Our data practices are reviewed regularly to ensure continued compliance as regulations evolve.

Minimal Retention

Jili365 keeps your data only for as long as it is genuinely needed or legally required. When the retention period expires, data is deleted or anonymised — it is not kept indefinitely just because we can.

You Are in Control

You can access your data, request corrections, opt out of marketing, or close your account at any time. Jili365 makes exercising your data rights straightforward — one email to our DPO is all it takes to start the process.

Your Data Is Protected. Now Let's Play.

Register at jili365 knowing exactly how your data is handled — no surprises, no small print tricks. Fund your account via GCash or Maya and join thousands of Filipino players at the live tables, card rooms, and fishing games. Laro na, Kabayan.